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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Level 2
13 11 1 0
Message 1 of 4
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fan constantly running; after going to sleep, fan runs, screen black have to shut down

HP Recommended
Example: Pavilion
Microsoft Windows 10 (64-bit)

When the computer goes to sleep, the screen turns black and the fan runs non stop.  There is no way to get the screen to come on without shutting down and restarting.  I have updated Windows, Updated the system, Updated the BIOS to the latest  but the problem continues.  I have followed all the trouble shooting suggestions.  The fan sounds like a leaf blower non stop.  When I go away from the notebook and it goes to sleep, the fan keeps going and I can't get the screen to change from black.  I have shut down and restarted six times in a row.  there are no updates to update.

3 REPLIES 3
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HP Support Agent
HP Support Agent
17,570 17,549 1,102 1,099
Message 2 of 4
Flag Post
HP Recommended

@Boyzmom

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Author
Level 2
13 11 1 0
Message 3 of 4
Flag Post
HP Recommended

I already did all those things.  Nothing has worked.  The fan runs at an unbearable volume.

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HP Support Agent
HP Support Agent
17,570 17,549 1,102 1,099
Message 4 of 4
Flag Post
HP Recommended

@Boyzmom

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c01007591 and let me know if the issue persists

KrazyToad
I Am An HP Employee

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