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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Since the RTX 2050 is not listed in the Maintenance & Service guide, I suggest using the https://partsurfer.hp.com/ .
Use the serial number search to find the proper HP part number for the battery.
The serial number should be on the bottom of the laptop and on the box the laptop was delivered in.
You can also find the serial number by typing msinfo in the search box and clicking on the system information icon that appears above the search box.
You stated there was a 52 Wh battery installed.
That would be the 3 cell, 52 Whr with HP part number L84394-005
https://www.laptopbatterydirect.net/hp/hp-l84394-005-battery.htm
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
Here is the Maintenance & Service guide for your laptop
https://kaas.hpcloud.hp.com/pdf-public/pdf_6019410_en-US-1.pdf
Selecting the correct battery is dependent on the graphics specifications of your laptop.
You have not provided us with that information.
From the Maintenance & Service guide (see chapter 3, page 19, table 3-1, item 9)
Battery description and HP part number
4 cell, 70 Whr for use in models with GeForce RTX 3050 or 3050 Ti graphics M39179-005
3 cell, 52 Whr for use in models with GeForce GTX 1650 and GeForce RX 6500M graphics L84394-005
It is highly recommended to use an original HP battery since third party batteries will not always operate as expected.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
4
0
0
HP Recommended
HP Recommended
Since the RTX 2050 is not listed in the Maintenance & Service guide, I suggest using the https://partsurfer.hp.com/ .
Use the serial number search to find the proper HP part number for the battery.
The serial number should be on the bottom of the laptop and on the box the laptop was delivered in.
You can also find the serial number by typing msinfo in the search box and clicking on the system information icon that appears above the search box.
You stated there was a 52 Wh battery installed.
That would be the 3 cell, 52 Whr with HP part number L84394-005
https://www.laptopbatterydirect.net/hp/hp-l84394-005-battery.htm
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
4
0
0
HP Recommended
HP Recommended
You're welcome.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
You can use Google search to find many alternative online vendors.
Just enter "HP L84394-005" without the quotation marks and press enter.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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