finger print scanner not working in the ENVY dv7

[AHOHA]

Dear All

the finger print stop working in my computer !!

i tried to follow instructions from setting / sign in option / fingerprint ...

but the icon not active !!! what can i do ? and how i can find the driver to update ??

thanks

[praveen196]

@AHOHA Welcome to HP Community!

I understand that the finger print scanner not working for the ENVY dv7.

Here's a related post with a similar issue that seems to have helped others: Click here  

(Although the header may be different, the steps will solve your concern as well). 

  

Step one:  
Follow the below steps: 

• Update the BIOS 

• Enable biometric support 

• Check for Windows support 

• Clean the fingerprint reader 

• Update the device driver 

• Update the fingerprint reader software 

• Find new device drivers if you changed operating systems 

For more details information: Click here for Windows 7, XP or vista 
Click here for Windows 8/8.1 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[AHOHA]

hI ,

THANK YOU VERY MUCH FOR YOUR KIND SUPPORT ,,, 

I FOLLOWED YOUR INSTRUCTIONS AND DOWNLOAD "DIGITAL PERSONA" .. BUT THE PROBLEM I HAVE THIS MESSAGE: 

"ENROLLMENT CANCELLED 

THE FINGERPRINT READER IS NOT CONNECTED , CONNECT THE READER "

CAN YOU SUPPORT PLEASE 

[praveen196]

@AHOHA

I understand your concerns.

Please perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

[AHOHA]

hi

the system reset is the last choice we can do,

i am looking to find solution before that 

[praveen196]

@AHOHA

I understand your concerns.

In that case, I would suggets you conatct our phone support they will help.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!