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fingerprint sensor disapper after install windows 10

EliteBook 8570p
Microsoft Windows 10 (64-bit)

I install windows 10 and did the last update ..

then i didn't find the fingerprint sensor .. after check the device manager i didn't found it in the list device manager.png

  i install simplepass to solve the problem .. but i found it couldn't find out the fingerprint sensor it self .

i try to use the windows 10 Hello and here the answer

windows hello.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Now i am confuse what to do and how can i find the fingerprint sensor and fix it ..

in addition i use to windows 7 64bit before and it was running very well .

 

Please .. could anyone help me  

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fingerprint sensor disapper after install windows 10

Hi:

 

What shows up under the Human Interface Devices category?

 

I think that is where W10 puts the fingerprint sensor.

 

I also think you have to use the W10 HP client security manager software for your notebook, not the Simplepass software to work the fingerprint sensor.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported computer models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

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fingerprint sensor disapper after install windows 10

Hi

And thank you very much for Reply

 

here the Human Interface Devices

device manager2.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

still i can not find the device to install the driver for it

i should install the driver first .. right !!

i install the client security manager

and here the result

HP client security.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

as you see the client security did not find the fingerprints

what shall i do

 

thanks a lot for your help

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fingerprint sensor disapper after install windows 10

Hi:

 

I don't see it listed in the device manager anyplace.

 

It is not one of those unknown devices either.

 

Unfortunately, I don't know what happened to the fingerprint sensor as a result of the upgrade, and wouldn't be able to help you with that.

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fingerprint sensor disapper after install windows 10

Hi

this the main problem .. i can not find the fingerprint sensor itself .

even when i try to install the driver from my old driver which i downloaded before when i am using windows 7 ..

it didn't work and said it's not for win 10

beside i search for the fingerprint sensor driver compatible with widows 10 in hp .. and i didn't found it

 

could you help my with that

 

I really appreciate what you done for my

 

   

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fingerprint sensor disapper after install windows 10

Windows 10 will add the FingerPrint Sensor under then "Biometric devices" section, which is missing in your screenshot.

 

FingerPrint.jpg

(Note: Screenshot taken from an HP 850 G1!) So I assume its not recognized by the PC. Are you using the legacy bios or UEFI (you might wish to change that, see here and here and give it a try). The two "other devices" in your screenshot are somehow a little bit strange. Can you check if you installed all Windows 10 drivers / Firmware (check here) and confirm if they disappeared after that? The SMS/MMS Other device seamed to be related to Bluetooth (see here). So if the updated drivers didn´t solve your issue I think a reinstallation from Bluetooth might be an option (or you might disable that fully in the bios and check if that will help solving your issue if you do not need Bluetooth).

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