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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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If it worked before and not after you updated the driver for some reason, the issue is not hardware related.
Go to the device manager, find the device and roll back the driver installation.
The image is just a device I chose arbitrarily as an example. Your Biometric device should show the rollback Driver as an option
Once you find the Biometric devices, right click on it and choose properties.
You will probably need to go back into the BIOS and verify that the Biometric device is enabled. Set it up again.by enabling fingerprint reset on reboot, then setting up the device to recognize your fingerprints.
One you have done that you will have to return and choose no for the fingerprint reset on reboot.
It would have helped if you had identified your ZBook further than just calling it a Zbook G10.
See the user manual and go to the Windows Hello section for information on enrolling fingerprints for login. See page 52 of the manual.
The pdf User manual is at the link below this line.
https://kaas.hpcloud.hp.com/pdf-public/pdf_6902679_en-US-1.pdf
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