fingerprint

[Daiki]

I can't run "gpedit.msc"

[Echo_Lake]

@Daiki
Thank you for posting on the HP Support Community.

1. What are the product and serial number? Use this link to find it: http://support.hp.com/us-en/document/c03754824
2. Have you made any hardware/software changes?
3. Have you tried any troubleshooting steps?
4. Are you getting any error message or code while accessing the "gpedit.msc"?

Keep me posted.

[Daiki]

Few times ago I see the solution of my problems with fingerprint reader in this community but when I was end the process I couldn't do that because the "gpedit.msc" doesn't run I don't know why. But before the update the OS of Windows and HP it run and the function to run or change the fingerprint it worked. It is a HP Spectre x360 Convertible 15-df0xxx - n° edited

[Echo_Lake]

@Daiki

Thank you for posting back,

I have a few troubleshooting steps we could try to fix the issue:

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Daiki]

It is all update but doesn't run the fingerprint.Run "Start" and dissapear the bottom. I can not finish the process

[Daiki · Accepted solution]

I solved my problem by uninstall HP Simple Past.