fix motherboard

[oksha24]

The motherboard has suddenly failed and requires a full replacement, with an estimated cost of 19,000 EGP. It's quite unreasonable for such a critical component to become defective after only 2 years of usage.

We kindly ask you to review this case and escalate it to the support center, requesting that they consider covering the repair under warranty. While we understand that the official warranty period has expired, we trust in your company's solid reputation and hope you can either extend goodwill coverage or offer a significant discount to support us in this situation.

Thank you in advance for your understanding and cooperation.

thanks,

Mohamed 

[Kuroi_Kenshi]

Hi @oksha24,

Welcome to HP Support Community!  

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,