g,h and backspace keys not working my laptops

[BHARATH6716]

hi,

i am using hp notebook 2000 series past 5 years.

suddenly switches "g","h" and backspace stopped working.

i am using windows 10  64-bit operating System

Please let me know the exact solution.

regards,

Bharath Thangaraj

[Echo_Lake]

@BHARATH6716

Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you're experiencing keyboard related issue with the HP 2000 Notebook PC.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
 

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• When was the last time it worked fine?
• Have you tried any troubleshooting steps?
• Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Let's perform below troubleshooting steps: 

1. Turn off the computer and then restart it.

2. Press the Esc key repeatedly to see if a startup menu opens.

   • If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.

   • If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.

3. Restart the computer.

4. In Windows, search for and open Device Manager.

5. Click View, and then select Show Hidden Devices.

   

6. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.

7. Continue removing device names in the Keyboards category until all device names have been uninstalled.

8. Restart the notebook. Right-click Start, select Shut down or sign out, then select Restart.
   Wait for the computer to restart and open Windows. The keyboard should now work correctly. if not please the check the keyboard hardware.

To test the keyboard for key or hardware failures:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

   Your Component Tests menu might be different, depending on the components installed on your computer.

   

To run the test, click Keyboard, and then click Run once.

Hope this helps! Keep me posted for further assistance.
 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!