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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: grainy webcam
Create an account on the HP Community to personalize your profile and ask a question
04-29-2019 02:51 PM
My webcam is giving grainy, off-colour picture. Any suggestions welcome. It is the same result with any web conferencing tools so it is for sure with the camera.
Solved! Go to Solution.
Accepted Solutions
04-30-2019 01:19 PM
@Colin73 Welcome to HP Forums Community!
The webcam works, but there are image quality issues, take the following actions:
-
Make sure your video recording environment has good lighting.
-
Change the image quality, brightness, contrast, and other adjustments in the webcam software.
To resolve problems with choppy playback, take the following actions:
-
Reduce the size of the video image in the webcam software.
-
Use a high-speed Internet connection.
-
Do not use other high-speed USB devices while using the webcam.
To troubleshoot other video quality problems, refer to one of the following HP support documents:
-
Notebook computers: Improper Lighting and Positioning Can Cause Problems with Webcam Facial-Tracking Function
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
04-30-2019 01:19 PM
@Colin73 Welcome to HP Forums Community!
The webcam works, but there are image quality issues, take the following actions:
-
Make sure your video recording environment has good lighting.
-
Change the image quality, brightness, contrast, and other adjustments in the webcam software.
To resolve problems with choppy playback, take the following actions:
-
Reduce the size of the video image in the webcam software.
-
Use a high-speed Internet connection.
-
Do not use other high-speed USB devices while using the webcam.
To troubleshoot other video quality problems, refer to one of the following HP support documents:
-
Notebook computers: Improper Lighting and Positioning Can Cause Problems with Webcam Facial-Tracking Function
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
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