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Colin73
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Solved!

grainy webcam

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HP Spectre x360 - 13-4101dx
Microsoft Windows 10 (64-bit)

My webcam is giving grainy, off-colour picture.  Any suggestions welcome.  It is the same result with any web conferencing tools so it is for sure with the camera.

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Riddle_Decipher
HP Support Agent
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@Colin73 Welcome to HP Forums Community!

The webcam works, but there are image quality issues, take the following actions:

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed Internet connection.

  • Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,620 3,520
Message 2 of 4
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@Colin73 Welcome to HP Forums Community!

The webcam works, but there are image quality issues, take the following actions:

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed Internet connection.

  • Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

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Colin73
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Issue resolved by the online HP siupport team.  Great experience!  Well done HP.

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Riddle_Decipher
HP Support Agent
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31,166 22,298 2,620 3,520
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@Colin73 I'm glad the issue is resolved, that said, if you need anything else, feel free to tag me or write to us anytime.

Take care now, and have a great day, ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
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