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‎09-23-2020 04:08 PM

HP Recommended
Product: hp envy x360 m6
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to use adobe premier pro, however when i got to open the app it says i have to update my graphics card which mine is intel(r) hd graphics520, every time i try to update or fix this problem it says that the new update is not compatible with my laptop, any suggestions???

2 REPLIES 2

‎09-23-2020 05:18 PM

HP Recommended

@marcnumber3 

Laptops don't have graphics "cards" that can be updated; instead, they have graphics chips that are soldered to the system board and can not be replaced.

 

If you are talking about a new update from Adobe, you will have to contact their support forums for assistance with that.



I am a volunteer and I do not work for, nor represent, HP
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‎09-23-2020 07:31 PM

HP Recommended

Hi, @marcnumber3 

 

If your notebook only has the onboard Intel graphics adapter and not a switchable graphics configuration, see my knowledge base article at the link below for how to update the Intel graphics driver to the latest version.

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

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