hard drive failure. Computer won't turn on. FAILURE ID:PLSBPQ-8AAA34-GXGK6K-60DJ03

[Giorgio97]

The computer is only able to run diagnostics upon turn on. I have run diagnostics on the hard drive and it immediately failed.

The output of the diagnostics provided me with the following error:

FAILURE ID:PLSBPQ-8AAA34-GXGK6K-60DJ03

PRODUCT ID: W2K45UA#ABA

I understand that my hard drive is probably broken, however, due to the coronavirus pandemic I won't be able to bring m laptop to any physical costumer service address where I could get the problem fixed. Therefore, my question regards what are my current options to get this problem fixed and if there is a dedicated phone number or email address that I could call to or write to get faster support,

Thank you in advance.

[JJOcean · Accepted solution]

You can contact HP support at this support page after entering your serial number. They can help with repairs to your system. If you are comfortable working inside your system you could order a drive online and replace it yourself. I would suggest an SSD as they are far more reliable and much faster than an HDD. There are a number of online retailers where you can purchase a compatible drive.

[Giorgio97]

Thank you very much for your kindness and availability in providing such a prompt answer!

I will definitely contact the support to check with them if there is any possibility to have the repair made by them, otherwise I will perform it myself.

[JJOcean]

Glad I could help out!

[Lil_Boy_Blue]

Hi

Make any backups and Recovery Media that you can.

To help you, perhaps, make a judgement...

PLSBPQ-8AAA34-GXGK6K-60DJ03 --- Hard Disk 1 SMART Hard Drive Detects Imminent Failure

https://support.hp.com/gb-en/product/hp-envy-m6-aq100-x360-convertible-pc/12499188/model/13475168/ma...

http://h10032.www1.hp.com/ctg/Manual/c05098448                   Page 30

Has manuals on HOW2, and here the original parts list...

http://partsurfer.hp.com/Search.aspx?searchText=W2K45UA

Software etc....

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following


http://www.thewindowsclub.com/install-windows-10-from-usb