hard drive smart check failed

[Jessiee]

When running "system check", I got this message

FAILURE ID: RSLCXG-7J18MR-MFPV6K-60FR03

PRODUCT ID:  J9K99UA#ABL

hard drive 1

[GBL84 · Accepted solution]

Hello @Jessiee,

Sorry to know !!

That indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

 Please try the below shown troubleshooting steps once:

Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal

If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook

If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[Jessiee]

Thanks a lot for your help.

The laptop can still work if I just press enter after a message (advising me a hard drive error may occur and recommending me to make a hard drive check) showed during the start process. This situation has lasted a week, the laptop seems to be still able to serve my needs.

I run Windows error checking for disk C to F (all the hard drives), but no errors were found. 

My warrenty is expired. If I have to buy a new hard drive, what types of the drives should I buy?

[tomsmith23]

Hello Jessiee,

I suggest you to visit this thread https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Pavilion-15-Hard-disc-SMART-... it is similar to your query. Hope you will get your problem’s solution here. Good Luck!!

[Jessiee]

Thanks!

[savvy2]

the hdd is dead.

(end of life and all spare sector now gone)

the end. be happy its not 100% dead,  and data still some there

we do a backup first (attempt it) as a spare drive on other pc,to backup medium

then new HDD, best is new SSD

then get the HP media kit and restore the OS.

run free, crystaldiskinfo,   see that bad HDD?  clear as day, it be true.