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‎01-08-2018 08:59 AM

HP Recommended
Product: HP Spectre 15-bl100 x360 Convertible PC
Operating System: Microsoft Windows 10 (64-bit)

I bought Notebook 2 weeks ago from HP and noticed that battery would not charge - power status says battery not charging.

Did hardware test (fast test) immediately stopped with Failure ID:

PSPF8X-8R2908-MFPUCK-C0B403

Product ID 2PG84EA#ABU

 

Do I need to replace the battery

If so how do I get it replaced?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2018 09:34 AM

HP Recommended

@peter_slootweg

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

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2 REPLIES 2

‎01-08-2018 09:28 AM - edited ‎01-08-2018 09:35 AM

HP Recommended

 

I will ask a Moderator to escalate your issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎01-08-2018 09:34 AM

HP Recommended

@peter_slootweg

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Was this reply helpful? Yes No
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