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‎10-13-2019 09:44 PM

HP Recommended
Product: HP laptop
Operating System: Microsoft Windows 10 (64-bit)

HELP My frame is bulging out on the left side and the hinge is loose and I am afraid to close the top of my laptop. I have not dropped or hit my laptop in any way. I see there are a lot of problems with this design flaw from reading other posts. This computer is less than 2 years old I believe. My model number is17-bs028cy.

1 REPLY 1

‎10-14-2019 08:14 AM

HP Recommended

@gratefulalways

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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