hinge issue case no: >remvoved<

[Rahul1500]

Dear HP Support Escalations Team,

I am writing to escalate an unresolved service request, Case Number:

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

, which was registered on 21st August 2026. Despite over two weeks having passed, I have received no tangible update or service action regarding this request.

The issue pertains to a hinge failure on my HP Envy x360. As this is a critical mechanical component affecting daily usability, leaving this case unaddressed without updates is unacceptable for a premium device.

Case & Device Details:

• Case Number:

  >Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

• Date Registered: 21st August 2026
• Case Subject: IND/ENG/OOW/HINGE ISSUE
• Product Name: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)
• Product Number: 6K7X2PA

• >Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

Given the delay, I request:

1. Immediate assignment of this case to a dedicated case manager.

2. A formal inspection/repair timeline and parts dispatch schedule for Jodhpur.

3. A direct contact point from your local service partner in Jodhpur.

Please provide a status update and action plan within 24–48 business hours.

Sincerely,

[Nal_NR]

Hi @Rahul1500 ,

Thank you for reaching out to the HP Community Support.

I have reviewed your case and forwarded it to the appropriate team for further investigation. They will assess the details and provide an update as soon as possible. We appreciate your patience and understanding.