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- how can i get home service for repairing my lappy

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05-07-2020 04:09 AM - edited 05-07-2020 04:10 AM
Hi
Please delete the serial number. I assume it's one of these... -- J2C46PA
HP PAVILION 15-P027TX NOTEBOOK
AND running some some hardware tests may speed things up and/or reduce the repair costs.
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html
https://www.microsoft.com/en-us/software-download/windows8iso
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
If in doubt please ask.