how do i upgrade my ram

[carolinebilliot]

how or where do i go or what do i do or even. increase the ram on my laptop. it only has 4 and garbage. if you can help me email me 

[Paul_Tikkanen]

The first thing you need to do is to let us know the full model number or product number of your notebook.

To find the product number or your notebook, click on the search icon on your Windows taskbar.

Type: System Information

The System information app should show up.

Run the app and the product number of your notebook will be found on the System SKU line about 1/4 of the way down on the report.

[carolinebilliot]

System SKU 88W88UA#ABA

[Paul_Tikkanen]

Based on the product number you posted; you have a HP 17-cn0693ds notebook PC.

Notebooks with the Intel Celeron N4120 processors have one memory slot and the slot supports 1 x 8 GB of DDR4 memory according to Intel:

Intel® Celeron® Processor N4120

However, I am pretty sure that a single 16 GB DDR4 memory chip will work.

See this related discussion regarding other HP notebooks that come with that processor:

Solved: Can the ...HP Laptop 14s-dq0802no... Ram be upgraded/add ano... - HP Support Community - 906...

HP only has the service manual for the newer model series, but it still should work to help you open up the notebook to replace the memory.

Maintenance and Service Guide

[carolinebilliot]

okay Great info. So i'm not very knowledgeable in that department. So how do I go about doing this? Any help would be appreciated

[carolinebilliot]

I run my travel agent business from my laptop and this ain't cuttin it. lol

[Paul_Tikkanen]

You're very welcome.

Unfortunately, all I can do is to give you the service manual to read, which I posted in my previous reply.

That's the best we can do.

Chapter 4 has the tools required.

Chapter 5 has the memory removal and replacement procedure.

The hardest part of the job will be removing the bottom cover of the notebook.

If you don't feel comfortable doing the work yourself after reading the service manual, I recommend that you take your notebook to a local PC repair shop where they have the tools, knowledge, skills and ability to upgrade the memory.

Here are links to the recommended 8 GB or 16 GB memory chips to order, if you want to experiment with a 16 GB memory chip.

Timetec 8GB DDR4 2400MHz (DDR4-2400) PC4-19200 (PC4-2400T) Non-ECC Unbuffered 1.2V CL17 1Rx8 Single ...

Timetec 16GB DDR4 2400MHz PC4-19200 Non-ECC Unbuffered 1.2V CL17 2Rx8 Dual Rank 260 Pin SODIMM Lapto...