-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- how to add more memory

Create an account on the HP Community to personalize your profile and ask a question
12-17-2017 07:03 PM
how to add more memory in a hp laptop sn cnd60420qc hp5521
Solved! Go to Solution.
12-17-2017 07:27 PM
Are you sure it is hp 5521 ? Because hp 5521 is a printer. Please use the following instructions to find out the model/product of your machine:
http://support.hp.com/us-en/document/c00033108
Please do NOT post its Serial number (s/n).
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
12-17-2017 07:33 PM
@orbit23 wrote:it mite be 5515
Hi,
Sorry, please use the above intructions to find out. I won't answer again if you did not supply the right information.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
12-18-2017 11:01 AM
Your machine is an HP 15-r131wm Notebook PC. Its specs
https://support.hp.com/au-en/document/c04504168
It uses a 2.16GHz Intel Pentium N3540 Processor with Turbo Boost up to 2.66GHz which is Bay Trial processor therefore it has 1 slot of RAM DDR3-1333MHz Dual Channel Support (DDR3L-1600 downgraded to DDR3-1066).
You can't add more memory but you can replace existing 4GB DDR3L SDRAM (1 DIMM) with a new 8GB DDR3L SDRAM (max) using the following vendor
http://www.crucial.com/usa/en/compatible-upgrade-for/HP---Compaq/hp-15-r131wm
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
12-18-2017 11:55 AM
ok thank you and i save the link and now i like to know where in my laptop is the memory chip located at i was able to get it open and i see where the hdd is but i dont see any memory chip to remove i only see the wifi chip with a wire to it ??? can you help me locate where it is or a video like youtube ??