• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP 17.3 inch Laptop PC 17-c1000 (4B770AV)
Microsoft Windows 11

Hello, I have a Dell Monitor connected to my HP laptop. I am having issues with internet dropouts all the time. Dell Support notice states I need to Disable in the BIOS. I am unable to determine what in the BIOS I need to change as its not spelled out as below.  Looking for directions/video on how I can change the BIOS to achieve this below action?

  • BIOS setting for "Enable High Resolution mode when connected to a USB-C DP alt mode dock" is Disabled or unchecked. Disabled or unchecked should mean that the computer is using High Data.

Non-Dell BIOS settings resolution: Note:

  • If using an HP computer, ensure that the BIOS setting for "Enable High Resolution mode when connected to a USB-C DP alt mode dock" is Disabled or unchecked. Disabled or unchecked should mean that the computer is using High Data.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.