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Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 8 (64-bit)

HP stickers GONE to determine stats on Laptop

 

NEED BATTERY---

 

Thanks

1 REPLY 1
HP Recommended

Hi:

 

Can you power it on with the adapter?

 

If you can, go into the BIOS and on the system information screen there should be a model number, and/or serial number and product number.

 

Enter the serial number or product number in the box at the link below to find the model number of your notebook.

 

http://partsurfer.hp.com/search.aspx

 

In many cases, you will also get the list of parts.

 

 

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