• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎03-10-2025 10:37 PM

HP Recommended
Operating System: Microsoft Windows 11

I previously used the HP Thunderbolt Dock G2 with my ThinkPad without issues. Recently, I switched to a new AMD laptop with USB4 connectivity. When I connected the dock, I received a warning that "DisplayPort (DP) connections may be limited." To resolve this, I attempted to update the firmware for the G2. However, after the upgrade, my new laptop no longer recognizes the G2 at all—only the Ethernet adapter driver is visible. I’d like to know how to roll back the firmware to restore basic docking functionality, as the dock is now unusable.

Category:
Reply
1 person had the same question
1 REPLY 1

‎04-01-2025 04:29 PM

HP Recommended

I have this exact same issue. There is a force install option which can be used to downgrade or upgrade but I haven't been able to find a old dock fw version to perform a downgrade.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.