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cn0053cl

I am gonna try to explain my situation to the best of my ability even tho I am beyond going mad and frustrated. I have been battling with this since noon and its past 1am now!!!!

It's my wife's laptop (cn0053cl) and it has a toshiba hdd. Windows takes 10 minutes to boog up. All I see is a black screen with HP logo and the loading circle going around for ages. When windows finally loads up its unusable. The pc takes forever to react to a simple right click. I have tried all kind of diagnostics. Booting up without all nonessential apps but it takes forEVVVERRRR to do anything to I gave up when I tried updating windows and driver but NOTHING happened. 
I couldn't do anything with resetting pc or starting in safe mod because the pc is locked with bitlocker and I bought this as a refurbished pc and god no usb key or code for it.  After messing around trying to start it in safe mode some kind of diagnostics window came in and I did manage to run some test. Short DST test for the hard drive failed so it looks like I have to get a new drive. The only thing I could get from BestBuy was a 1 tb SSD. (sata) I already had an USB windows installer so I just connected everything and tried to install windows but it won't see the drive. I found an nvme drive also and connected that to the laptop. Still the installer won't see it. I checked the BIOS. The drives are there. No issues but no settings I can change. Actually whatever I could change in that bios was extremely limited. All I could change was time, language, hyperthreading on or off and boot order. Pretty much that was it. lol. 
I have a sata to usb adapter so I tried to format that SSD to everything. I tried MBR, EFI, GPT, unallocated, allocated fat, ntfs. E-V-E-R-Y-T-H-I-N-G... It did not want to show up. I figured I just try to reinstall the windows on to the toshiba hdd. To my biggest surprise that old school hard drive did not show up either!!!! What's going on here?!?!
Jesus. 
 Around midnight I finally found this https://support.hp.com/us-en/document/ish_4859717-4859823-16
downloaded the files and put them into the usb but it did not help:( 
I extracted the file using 7zip and once I navigated into a folder that was extracted from that whatever installer I downloaded a bunch of drivers showed up but ONLY when I unselected "hide incompatible drivers"
Well... even after trying those drivers the drives still not showing up. I am lost... %100 lost. Broken, tired and frustrated.

HELP


Update: I thought I outsmarted it. As I said I have a sata to usb adapter so I saved the windows as an ISO file and using WintoUSB I was able to burn the iso onto the ssd that was connected via usb. When I connected it to the laptop I was super happy to see the black screen with the HP logo in the middle and the loading circle animation but after 20 seconds the animation freezes and nothing happens :(((((

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@CSOCSO,

 

Please see the post below that shows how to copy necessary Intel RST driver files to a Windows installation usb drive so the Installation setup will detect the storage drive to install Win10 on.

Solved: Re: no drive found - HP Support Community - 8981346

 

Not sure if an installation usb drive you created from iso file is working. Use a Windows installation usb drive which is directly created from MS Media Creation Tool. Also, go back into F10 BIOS and make sure that legacy support is disabled, as you did a lot of modifications (MBR, GPT, UEFI and so on). And one more thing, use an M.2 NVMe drive (you said you tried NVMe's) which is a lot faster than an M.2 SATA.

 

 

 

 

View solution in original post

6 REPLIES 6
HP Recommended

@CSOCSO,

 

Please see the post below that shows how to copy necessary Intel RST driver files to a Windows installation usb drive so the Installation setup will detect the storage drive to install Win10 on.

Solved: Re: no drive found - HP Support Community - 8981346

 

Not sure if an installation usb drive you created from iso file is working. Use a Windows installation usb drive which is directly created from MS Media Creation Tool. Also, go back into F10 BIOS and make sure that legacy support is disabled, as you did a lot of modifications (MBR, GPT, UEFI and so on). And one more thing, use an M.2 NVMe drive (you said you tried NVMe's) which is a lot faster than an M.2 SATA.

 

 

 

 

HP Recommended

If I purchased a laptop that was locked by BitLocker, the first thing I would do is remove the hard disk or SSD and replace it with a compatible storage device that was not locked. 

 

BitLocker is a Windows security feature that provides encryption for entire volumes, not the entire laptop's hardware.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Thanks but my issue is not with bitlocker.

HP Recommended

Hey. Thanks for the help. I will try that particular file you inked. Hopefully, that will work. Unfortunately, there are barely any settings available in the BIOS. There is nothing to change about the hard driver besides boot order or enable usb or ethernet boot. 
When I said I tried "MBR, GPT, UEFI and so on" that was me formatting the hard drives before I put them into the laptop using a sata to usb adapter on my own desktop. Which didn't help and the weirdest thing is even the hdd that was IN the laptop before is not showing up as an available drive to install windows onto. 

HP Recommended

@CSOCSO,

 

Your model has an Intel Core i5 11th gen processor. The problem is that the Windows installer cannot detect the storage drive unless it is supplied with Intel RST driver on Intel Core 11th-13th gen processor platform. It's been like this ever since Intel Core 11th gen came on market. Don't know why M$ keeps refusing to add the RST driver to the Windows installation media. 

 

Hopefully, you can follow the steps in my post without any issues and install the OS successfully. Let us know how it goes.

 

HP Recommended

FINALLY!!! Thanks I got it working with the file you sent. I did know about the issue since I found that other link where this is explained and they have a link and guide what to do which I did but even download the drivers for my laptop it did not work. It did work with the file that was linked in your reply! Thanks!!!!!!

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