hp beats 15-p390nr Notebook PC 90D Thermal Shutdown

[hutch911j]

Thermal Shutdown Occured
Notebook shut down while gaming. I pulled the battery and then restarted. Got error that BIOS has detected that my notebook has shut down to avoid overheating. System temperature (90D). I have read in a few other posts that it was a BIOS thing but couldn't find my computer.

[Riddle_Decipher]

@hutch911j

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand there's an error-"90D thermal Shutdown" while playing a game & the PC shuts down due to the same,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know the HP 15 isn't designed for gaming but for everyday computing?
(Keeping in mind the basic needs of an average user surfing the internet or using it for normal tasks as such).

That said, I'm afraid your HP 15 is not designed for gaming, its purpose is everyday computing and hence I would request you not to overload the computer with HD games such as the ones you've mentioned as this computer cannot handle it, to know about HP Laptops designed for gaming: Click here

That said, to avoid the thermal shutdown,

You may try the below steps:

Open Power Options from the start menu search,

Go to Change plan settings under Balanced recommended or your preference (it doesn't matter),

Then, Click on Advanced power settings,

Now Scroll down and look for Processor power management,

Click on the Plus (+) sign next to it and then the Plus sign next to Maximum Processor state.

Then Change both "On battery" & "Plugged in" from 100% to 40% instead.

Click on Apply and OK.

Now restart the computer and the issue should be fixed.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[hutch911j]

Thank you for the response. I have been playing games on this computer for nearly 2 years. The gaming computer that was offered at the local PX where I bought it had all of the same specs except for twice the ram, which made is almost double the price of the computer I bought. I bought 2 at the time, one for me, and one for my wife. Though my wife doesnt play as much as I do, there have been no problems with hers. The graphics and processor of this computer has performed well beyond the minimal specs of the game requirements. I am not understanding why after 2 years of daily farming, grinding, and raiding that I am now having this problem, only to consider that the fan is failing, or the BIOS update a few month back might have screwed with the settings like in many of the other forums for other laptops. I have adjusted the setting that were recommended and it still only comes on for a few minutes before it dies again, resulting is the same error when restarted. I am going to replace the fan and if that doesn't fix the problem, I will replace it completely. Probably with a brand that doesn't recommend that I lower the performance of my processor to restore my computer to a working condition a few months after the warranty runs out. I have been a loyal HP customer for many years and have never had any kind of problem like this before. Thank you for your time and response to my question.

[Rainbow23]

Hi @hutch911j,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

It looks like you were interacting with @Riddle_Decipher, but he is out of the office today so I'll take over from here.

You may follow the link: System Fan (90b) error message on startup

You have a good day ahead.

[hutch911j]

Thank you for this suggestion. I will be following all directions. I have ordered a new fan and am just waiting for it to arrive.

[Riddle_Decipher]

@hutch911j

Thank you for replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.