hp envy 17 windows 10 64 bit battery replace message

[winter100]

Two weeks ago I received a message through Hp assistant saying my battery needed to be replaced 40 and something about a fuse, I ran 3 different diagnostic tools including a component test. All indicated that the battery needed replacement. I kept monitoring the charge daily which went as low as 83%.  I contacted hp about a replacement but they did not carry it, They referred me to a company called Impact, and was able to purchase for $90 dollars including shipping and a two-year warranty. I should receive it tomorrow, Today I checked the status using the same 3 diagnostic tools, and ironically all state 100% charged normal.  Any idea what's going on? I can't believe I'm spending that kind of money only to find the battery is charging as it should. I will probably keep the new battery since it is no longer stocked by HP and impact Company only had one. Any advice would be appreciated.

[ub6424]

Hello @winter100 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[winter100]

OS Name Microsoft Windows 10 Home
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-U1DML45J
System Manufacturer HP
System Model HP ENVY Notebook
System Type x64-based PC
System SKU X0S46UA#ABA
Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.96, 12/9/2019

[ub6424]

Hello @winter100 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.97 Rev.A

14.7 MB

Jun 29, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

( If any error occurs continue with next one ... )

Intel Chipset Installation Utility and Driver

10.1.1.32 Rev.C

3.3 MB

Jul 18, 2016

Download

Intel Dynamic Platform and Thermal Framework Client Driver

8.2.10900.330 Rev.C

19.7 MB

Jul 18, 2016

Download

Intel Management Engine Interface (MEI) Driver

11.7.0.1057 Rev.B

53.7 MB

May 28, 2018

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A

33.8 MB

Jun 29, 2020

Download

(5) Please < calibrate > your battery ...

Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(6) Shutdown notebook

(7) Disconnect charger

(8) Press and hold <power> button for 30 seconds

(9) Connect charger and wait until battery is fully charged ( check LED indicator )

(10) Start notebook and log in to windows and wait a few minutes

(11) Shutdown notebook

(12) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(13) Please report your results