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‎04-19-2019 09:14 PM

HP Recommended
Product: HP ENVY X360 CONVERTIBLE 15-CP0XXX
Operating System: Microsoft Windows 10 (32-bit)

My laptop is only days old and has an issue with the fan. It keeps running continously and the back of the laptop is ridiculously hot. The sound also stopped working and required a restart to get working again. Can anyone help figure out how to solve this issue?

 

Cheers

1 person had the same question
1 REPLY 1

‎04-20-2019 02:53 PM

HP Recommended

@shellyc05
Thank you for posting on the HP Support Community.

 

The most common cause of overheating is the accumulation of dust inside the laptop. The electrical components in a notebook generate heat and fans inside the notebook help move the air to keep the components cooled to normal operating temperatures.

  • Have you tried removing dust and lint by cleaning vents?
  • Have you tried placing the notebook in a cooler room?
  • Did this happen after a recent window or software update?

While you respond to that, let's run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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