hp pavillion 15-ba009dx power problems

[wmt9905]

my laptop recently experienced some sort of power issue where it would turn on briefly and then almost immediately shut off.  i left it alone for a few weeks and then randomly tried it again and it turned on and now functions.  however, now the battery is at 0% and will not charge and it fails the battery test,  i don't really care that much about the battery. i am concerned the power issues in general as i, obviously, don't want my computer to revert back to not working.  anyone have any thoughts as to what is occurring and how to prevent it from not working again?

[Riddle_Decipher]

@wmt9905 here's what you need to do:

If Windows suddenly shuts down without warning, it might be caused by one of several issues.
A BIOS update can also resolve the issue: click here for steps.

Follow the steps in this section, in order, to run a hardware test to identify any issues with the device:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[wmt9905]

battery test failed 9LHJKV-8N8A6H-XD7UQJ-C08213

[Riddle_Decipher]

@wmt9905 I've managed to decipher the failure ID and it represents code 601 which confirms a battery 1 failure,

the best way forward is to have the battery replaced, you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

Or, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.