• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-06-2016 09:31 PM

HP Recommended

Please advise what is the replacement battery model I could use for HP Pavillion TS Sllekbbok 14 model??

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2016 12:25 AM

HP Recommended

Hi,

 

Your machine is an HP Pavilion TouchSmart 14-b172tx Sleekbook notebook. Please keep or bookmark the following link:

 

    http://partsurfer.hp.com/Search.aspx?SearchText=D9H69PA

 

It uses battery part number:  695192-001 which is not available from that store. Please try:

 

     http://www.battdepot.com/au/opn/notebook+battery/hp/695192-001/lhp258.aspx?gclid=CP_yp-iNltACFYeYvAo...

 

Or search in your country.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-06-2016 10:29 PM

HP Recommended

Hi,

 

We need to know what is it. Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-06-2016 10:46 PM

HP Recommended

Hello,

Product Number -  D9H69PA#ACJ,

Product Name - HP Pavillion Sllekbook 14

 

Thanks and regards

Was this reply helpful? Yes No

‎11-07-2016 12:25 AM

HP Recommended

Hi,

 

Your machine is an HP Pavilion TouchSmart 14-b172tx Sleekbook notebook. Please keep or bookmark the following link:

 

    http://partsurfer.hp.com/Search.aspx?SearchText=D9H69PA

 

It uses battery part number:  695192-001 which is not available from that store. Please try:

 

     http://www.battdepot.com/au/opn/notebook+battery/hp/695192-001/lhp258.aspx?gclid=CP_yp-iNltACFYeYvAo...

 

Or search in your country.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.