04-21-2016 07:03 PM
I also declined the same warranty-repair offer, made after two half-day telephone-initiated remote-access support sessions.
The HP representative couldn't re-assure me that HP wouldn't attempt a factory reset (from a paid-for Windows 10 Pro to Windows 8.1) as a matter of in-house routine, even though this has been proved ineffective and I did not want to risk loss of much valuable single-install-licensed Microsoft application software.
And I believe too that in my case the problem is a result of a previous motherboard replacement under warranty on my Spectre x360 (the forums evidence many other cases like mine in this respect). I think that HP just installed a replacement motherboard that lacks the necessary hardware sensors.
In any event I can't trust HP. So I had cut to stencil a piece of plexiglass that I clamp to my laptop's keyboard when I want to use it in tablet mode.
09-03-2016 10:00 PM
Most of my keyboard inactivates in tablet mode, but not all. The function keys stay live. Also, the touchpad remains active. Tablet mode is effectively useless.
Whatever you do, if you also have this problem, don't let HP tech support run wild. This same system lost its sound system for a while (and I mean it was gone from Device Manager), and they wiped my profile and factory reset the machine to get it working again. They don't seem to have been trained to diagnose and fix problems like this in any other way, and they don't seem to care how much it screws up your life. It took me many hours to restore the personalizations and re-install the software.
01-03-2017 08:02 AM
This can't possibly be true. Please don't tell me I just bought a 2-in-1 computer that doesnsn't provide a simple way of disabling the keyboard and mousepad when I flip to tablet mode. Can someone at HP confirm this?!
02-16-2017 06:57 PM
I'm not a HP support person, but I just had this problem and fixed it by re-installing the "Intel Intergrated Sensor" driver availiable from HP's website. Just go to the drivers download page for your model, get it down and install it.
Then my x360 sundenly started detecting it was in tablet mode and auto disabled the kyboard and trackpad...