hp spectre x360 13inch version 2017 needs full motherboard repair

[AEAY]

Since almost a year now My laptop stopped working at all

All pc shops said

High voltage load on Motherboard,  needs a repair

Problem now

This specific version has

All processor , rams, hardware built-in the motherboard

No certified Support service Center in Egypt

What to do now

Is it possible to ship it by DHL to USA centre

[praveenbv]

Hi@AEAY,

Welcome to the HP Support Community. I'd be happy to assist you with the replacement motherboard. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.