hp-victus broken hinge - Manufacturing defect

[sahilll08]

Dear HP Support,

I am writing to report a serious hardware issue with my HP Victus 16 laptop. Despite handling the device with utmost care, the hinge has broken. Upon researching, I found that this is a very common problem with HP Victus models, including mine. This appears to be a design or manufacturing defect, not user damage.

This issue has occurred within 3 years of purchase, and I am extremely disappointed with the build quality, especially considering the high cost of the device. I request that HP take responsibility for this defect and provide a free repair or hinge replacement, even if the warranty has expired.

Attached are photos clearly showing the damaged hinge and separated casing. I kindly ask for this to be escalated to the concerned technical team or HP regional service manager, if required.

I also have a reddit user who has same problem and got fixed without any cost , https://www.reddit.com/r/HPVictus/comments/1f3yktc/hinge_issue/ you can check this also this is not an user problem . 

Looking forward to a quick and helpful resolution

[Max3Aj]

@sahilll08, Welcome to the HP Support Community 

  

I understand you are facing an issue with your hinges. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support