i have hp245 g7 battery issue

[Sakthi1433]

my laptop turnoff suddenly after unplug charger 

[70007]

Hello Sakthi1433,

Thank you for posting your concern,

I understand you're experiencing a battery issue with your HP 245 G7 notebook. Here are a few steps you can take to troubleshoot and potentially resolve the problem:

Troubleshooting Steps:

1. Check Battery Health:

   • Go into your system's BIOS settings and look for the HP Battery Health Manager. This tool can help you manage the health of your battery by optimizing its charging strategy.

2. Update BIOS:

   • It's important to ensure that your BIOS is up to date, as updates can include critical fixes and improvements for your battery system. Visit the HP Software and Driver Downloads page to find the latest BIOS update for your HP 245 G7.

3. Use HP Support Assistant:

   • You can run diagnostic tests using the HP Support Assistant tool to check the battery's condition and identify any issues. This tool is helpful in providing solutions tailored to your device.

4. Battery Calibration:

   • Calibrate your battery by fully charging and then completely discharging it a few times. This process can sometimes improve battery performance.

5. Check for Physical Damage:

   • Ensure that the battery is not physically damaged or swollen. If you see any signs of damage, it's advised to stop using the battery immediately and replace it with a new one.

6. Power Settings:

   • Adjust your laptop's power settings to ensure they are not draining the battery unnecessarily. Use the Power Saver mode to extend battery life.

If these steps do not resolve the issue, it could be a sign of a hardware failure, and I recommend contacting HP Support or a certified technician for further assistance.