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‎05-15-2025 09:46 PM - edited ‎05-15-2025 09:47 PM

HP Recommended
Product: 02867 2021/04/15

i want to check the battery serial number and the battary is original not copy

the serial number is: 02867 2021/04/15

1 REPLY 1

‎05-16-2025 03:19 AM

HP Recommended

Please run the battery report and post the summery include the Installed batteries
you run the battery report by bringing up the administrator command window and running

 powercfg/batteryreport 


as shown below


After entering that explorer line you should see something like the following. You will have to click on it as it is long
https://stateson.net/docs/SP4_battery-report.html
Battery should last about 5 years but less for gaming systems.
The serial number will show up in the report.

HP support assistant can also show the battery serial


Get the latest HP support assistant and see what it recommends.

 

what seems to be the problem?

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