i2c hid device driver problem

[spotlight222]

Hi

I have hp laptop ( 15-w050na ) 

tuoch screen not work

in device manager ( i2c hid device driver uptodate but it opear driver problem ) I try to update the driver but nothing still the problem . I try olso troubleshooting  still not work

i2h hid device

[DavidSMP]

@spotlight222,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the touchscreen.  Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity, and to assist you correctly, I would require more information regarding this:

• Did you run diagnostics on the touchscreen?
• DId this happen after a recent software or Windows update?

For now please try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2syreDe  Select the country and type the product# of the unit. Then follow the onscreen instructions.
• Update the touchscreen firmware from the same drivers' page if it is available.
• Then check if the issue gets resolved. 

• If it does not, then follow all the relevant steps from this guided troubleshooter http://hp.care/2j6u9kE  to troubleshoot touchscreen related issues.
• Now check if this resolves the issue.
• If it continues, and touchscreen diagnostics pass from the guided troubleshooter, then try performing a Microsoft  Windows 8 refresh from this link: http://hp.care/2fEutpt  to check if it fixes the issue. This does not cause data loss if the correct options are selected.
• If the issue continues, then backup your important data and perform a system recovery to factory settings from this guided troubleshooter link: http://hp.care/2ykkhqS for performing a recovery.
• This should fix the issue for you.

If the recovery partition is not working, or touchscreen diagnostics don't run or fail, then contact HP phone support to order recovery media for the computer or to service the computer as the touchscreen may need to be replaced.

HP Technical Support can be reached by clicking on the following link:http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. Good luck and keep me posted. I wish you well and will keep a watch for your reply.

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[spotlight222]

I did all but nothing happen

i think hardware problem

[DavidSMP]

@spotlight222,

I  read this super quick response. It is wonderful to hear from you again and your patience and efforts are greatly appreciated. You've displayed amazing technical flair, remarkable attitude coupled with great resilience to try and resolve the issue.Kudos to you for a job well done.

Now Trust me' I've done all I can to assist you by keeping your best interest in mind.

You are a valued HP customer and it has been an absolute privilege to share this platform with you and a genuine pleasure to work with you.  I genuinely hope things work great for you.

Please contact HP phone support by following instructions from my earlier post to get the computer serviced or the touchscreen replaced.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!