incompatable power source detected

[pc_master_race1]

i just bought this computer and its giving me  incompatible power source detected went ahead and called hp and told them  about it they sent me a new charger and the same problem persist what should i do??? im losing my mind over this.... it still charges the computer fine by all means but that message keeps poping up every-time i plug it in to charge it..

[Ron_Cat]

I'm having the same issue, with same model laptop.  Just received it on the Aug. 16th (2021), HP hardware diagnostics shows failed, but without any failure ID code.  HP sent me replacement 65W AC Adapter, but I'm having the same issue with the new part.

[pc_master_race1]

i got mines on the 18 of August

[pc_master_race1]

i'm gonna get myself a 90watt charger to see if that will make a difference  instead of using the 65watt one

[Ron_Cat]

I’m not thrilled with the idea, but I’m sending mine in for “repair”.

[pc_master_race1]

how long did they say that will take

[Ron_Cat]

They're sending me expedited shipping (not sure where it goes).  Rep told me they should be able to work on it as soon as they get it.  I can update this on how and whether they end up fixing the issue.

[pc_master_race1]

i bought this laptop for school lol i wonder if they can send me a backup

[pc_master_race1]

just got the 90 w ac adapter for the computer geek squad at best buy said at the 65w was a little low for the computer so the 90w works great with it the message doesn't pop up and the computer doesn't over heat and it run smoothly ive been checking the battery and running multiple diagnostic too nothing out the ordinary but I'll keep you updated if anything changes

[Ron_Cat]

Interesting.

Is the 90W AC Adapter generic or HP brand?

Also any chance you have any or all of the same customizations that I ordered with mine?:

4K UHD display

i7-1165G7 core

1TB SSD

32 GB SRAM

I'm going to update my case with HP tech support with this information.

Thanks for replying...