is this Batttery a recall CT Number: 6JRMFN4GWFCAAK

[AustinVuld]

hello this a batttery a recall CT Number: 6JRMFN4GWFCAAK its on my HP laptop

[VikramTheGreat]

Hi @AustinVuld,

Welcome to the HP support community.

Thank you for reaching out to us, and I appreciate you sharing the battery CT number. I’m really sorry for the concern this is causing. We definitely understand how important it is to make sure your device is safe to use.

P does run battery recall and replacement programs, but eligibility can vary depending on the region, product family, serial number, and manufacturing batch. The CT number alone is not enough for us to confirm whether your unit is included in any active recall.

To assist you properly, I will need to check your device details in our system.

🔐 Please share the following (privately):

• Laptop Serial Number (S/N)
• Product Number (P/N) or model name
   

Once I have this information, I’ll verify:

• Whether your device is part of any active HP battery recall
• If a free replacement is eligible
• All available service options for your region

I’m here to help you through the full process.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support