issues by name product i feel it fake maybe pls help me

[ahmed_samir]

i was buy hp pavilion 15 cx0012ne and in the laptop under name cx0012ne and on box cx0012ne and on website also that name but on hp support assistant name cx0xxx and on bios too , and i was install hp performance advisor it say to me :

(During startup, HP Performance Advisor found the following potential issues with the configuration of this computer:
Computer System
Having a thorough understanding of the components and their interconnection within a computer system is crucial to assuring the performance and reliability of the platform.
• Unrecognized computer - HP Performance Advisor has been developed to aid in the configuration and tuning of workstation-class desktop and mobile computers. The system ID (8478) of this HP Pavilion Gaming Laptop 15-cx0xxx is not a recognized workstation model.
• Power Plan is not set to High performance - A power plan is a collection of hardware and system settings that manage how your computer uses power. You can use power plans to reduce the amount of power your computer uses, maximize performance, or balance the two.)

should i back to sales market to get it back and take my money again or what i shoud do for that please help me

[Lil_Boy_Blue]

Hi

https://support.hp.com/us-en

http://partsurfer.hp.com/search.aspx

The above will search and give information on your device.  Using..

The SKU:

Serial Number

or just the model.

Like this....  HP Gaming Pavilion - 15-cx0012ne

upport.hp.com/us-en/product/hp-pavilion-gaming-15-cx0000-laptop-pc/20284020/model/22845513/product-info

http://partsurfer.hp.com/Search.aspx?searchText=4PS98EA

Only you can decide if you are happy with the purchase.

NB if you can find an SKU

SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: 4PS98EA   and it has an R  4PS98EAR   R can mean Refurbished.
Please do not post Serial Numbers.

[ahmed_samir]

Hi lii boy blue thank you for caring 

i was trying with product number and serial number an on system information name

(15-cx0xxx i want to know what it mean)

No additional information for   found in PartSurfer. Please read the hints below, and try again. Hints for using PartSurfer:

The most reliable and fastest way to identify your product is to enter the serial number or product number from the service tag (such as CNU123456789 or RU477EA ) in the search box above, but a more general description of the product (such as LaserJet 8100 or Pavilion 6532) is also acceptable. Also, if you know the HP part number you are looking for (such as 8120-6260 or CB394-40014M), you may enter that directly.

Searching for an HP part by entering a general description (such as Power Cord, Fusing Assembly, Motherboard, or Cartridge) will not be successful. After first identifying your HP product (as described above), you will be given several options for finding the part that you need.

You may also click here to return to the main PartSurfer screen and select from the list of HP product families. Additional information can be found in the HP PartSurfer User Guide .

[Huffer]

15-cx0xxx is the generic model series. It's like you have a Ford Mustang GT. It's still within the class of Ford Mustangs. You are not going to find any information using that number as it is too broad. You need to find your specific serial number and search with that. If the HP system does not know your serial number, which is specific to your laptop only then we will have a problem. The odds you got a fake HP laptop are nearly zero. 

Your laptop is not a workstation so the Performance Advisor does not recognize it. 

Enter serial number here:

https://support.hp.com/us-en/checkwarranty

[ahmed_samir]

Hi thanks mr huffer 

yes my laptop have a warranty in my country in that website u did give to me but 

in another hp say no information about serial number or product  http://partsurfer.hp.com/Search.aspx?searchText=

and please could you tell me more about how long life of battery in normal usege ?

becuse my battery i feel it so short life 1 huor by using on browsing and small gaming as angry birds

thanks again and bist wishes to you

bye

[Huffer]

Yes you are doing searches that do not make sense. Partsurfer will hot have any information on your laptop as a whole and the fact that the serial number is recognized in the warranty info means it is a real HP laptop. 1 hour is an awfully short battery runtime I agree. How long have you had this laptop?

[ahmed_samir]

Hi mr huffer

i had that laptop new from 16 days ago

[ahmed_samir]

May i ask u about is all pavilion gaming name on bios cx0xxx ?

i mean if cover of laptop model name cx0012ne so its normal to be with another name on bios ?

[Lil_Boy_Blue]

Hi

"should i back to sales market to get it back and take my money again or what i shoud do for that please help me"

YES.

[Huffer]

I would want to know how its working before I would tell you whether to take it back. Nothing you have said so far would make me advicse you to do that.