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‎05-30-2024 05:52 AM

HP Recommended
Product: hp elitex2
Operating System: Microsoft Windows 11

my hp elite x2 keyboard always blinks and dosnt work

Category:
1 REPLY 1

‎05-30-2024 09:58 AM - edited ‎06-03-2024 08:21 AM

HP Recommended

An HP Subject Matter Expert provided some advice on this.

 

1) power reset your tablet with the keyboard attached. See the tutorial at the link below.

https://support.hp.com/us-en/document/ish_1997208-1551050-16

 

2) Run the HP Image Assistant with the softpaq at the link below. Your tablet is on then compatibility list.

https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.2.1.exe

Information about the HP Image Assistant

https://ftp.ext.hp.com/pub/caps-softpaq/cmit/HPIA.html

 

If doing those two things does not return keyboard capability to your tablet, you will need to contact HP directly for further support. 

 

I would have provided a link to the official HP support portal for your device , but I do not know if your tablet is the Elite X2 G4 or Elite X2 G8.

 


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