• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-12-2016 08:46 AM

HP Recommended
Product: HP PROBOOK 450G2
Operating System: Microsoft Windows 10 (64-bit)

Dear community,

 

I come here to ask your advices. Yesterday i boot my HP PROBOOK 450 G2 as usual, but some keys on my keyboard are not working. I didn't install or uninstall a program.

 

Here the keys wich are not working : "F9" "equal" "suppr" "page up" "left arrow" "right arrow".

 

I have run diags on the boot screen wich give me a failure ID wich is GPNE01-75C871-CD7WMF-G03303.


This is what i have tried to fix it :
- uninstall the keyboard, reboot laptop.
- update BIOS.
- update HP HOT KEY program.
- virus scan with AVIRA -> nothing found.
- malware scan with MALWAREBYTES -> nothing found.

 

I'm afraid it can be an hardware problem... If you have a solution for me, it will be very apreciated !

 

Thank you

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2016 07:10 PM

HP Recommended

Hi,

 

a failure id indicates that its a hardware problem , so u need to get it repaired 

 

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-12-2016 07:10 PM

HP Recommended

Hi,

 

a failure id indicates that its a hardware problem , so u need to get it repaired 

 

 

Was this reply helpful? Yes No

‎08-16-2016 04:00 AM

HP Recommended

Thank you for your reply, i will contact the HP support.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.