keyboard not working on pavilion x360 14-dh0023 with win10 21H1

[becio]

Hello, the keyboard of my Pavilion is not working on Windows 10 rel. 21H1, I tried to uninstall the keyboard drivers and let the OS automatically install them but no hope, I did the hardware test defined on BIOS and the keyboard works properly so it seems a driver problem with windows OS.

Any help is appreciated.

thanks

[praveenbv]

Hi@becio, Welcome to the HP Support Community!

I understand that notebook has an issue with the keyboard.

And might already try these steps, let follow the steps which are missed.

It looks like you are having issues with the Keyboard on your Notebook.

We will surely assist you with this.

Check for the BIOS update?

Check for the windows update?

Troubleshooting Steps: 

Step 01. Click on the Start Button and go to Control Panel

Step 02. Open the Device Manager and expand the Keyboard from the list

Step 03. Right-click on Standard PS/2 Keyboard and click on Uninstall

Note: This driver will get installed again automatically on your Notebook

Step 04. Please turn OFF the Notebook

Step 05. Un-plug the Power/AC Adapter and also remove the Battery too

Step 06. Press and hold the Power Button of the Notebook for a full minute

Step 07. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 08. Start the Notebook and keep tapping the F10 Key during the startup to access the BIOS

Step 09. Once you get to the BIOS, Please press F9 or F5 Key[Model specific] to load setup defaults for the BIOS

Step 10. Use the arrow keys to say "YES" and hit enter

Step 11. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 11. Now please wait till the Unit loads the Windows Operating system

Or

Please check if Sticky Key is turned ON by any chance

Please press Shift Key 5 times and turn it OFF if it is turned ON by any chance

And

If the issue still persists please check and verify if an External Keyboard works fine with your Notebook

Note: Please click on the below-shown link to find more troubleshooting steps

http://support.hp.com/us-en/document/c03738933

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[becio]

Thanks for your feedback, unfortunately I nave not solved yet, I nave the latest BIOS firmware eg. F18-A, I did a clean reinstall of Windows 10 but nothing, the procedure did not install the original version but I think it doesnt matter because I tried to boot from an ubuntu usb stick and the keyboard and touch pad still do not work, but they work properly from within the boot tools, weird!

Maybe I could try a downgrade of the bios firmware but I don't know where to find it.

[becio]

And yes, I did all the steps you mentioned. Current windows version is 20H2

[praveenbv]

Hi@becio,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.