keyboard

[DL6666]

The number"6" key is poor contact. When I press the key, the number 6 may not show up.

[Echo_Lake]

@DL6666

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 
 

Hard Reset: Follow the steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked to Exit Saving Changes?
6. Follow the prompts to restart your computer.

If the issue persists, follow the next steps.

• In Device Manager, uninstall and reinstall the keyboard software:
  In Windows, search for and open Device Manager.
  Click View and select Show Hidden Devices.
  Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
  Continue removing device names in the Keyboards category until all device names have been uninstalled.
  Restart the notebook and test the keyboard.

Hope this helps! Keep me posted for further assistance.
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