laptop can no longer be closed

[CR251]

My laptop HP Pavilion 15 can no longer be closed. The right corner seems to be stuck. If I try to close the screen, it will break.

[Jerry_57]

Hi @CR251,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I am sorry you're experiencing issues with your HP Pavilion 15 laptop. It sounds like there may be a problem with the hinge or the casing that is preventing the screen from closing properly. Here are some steps you can try:

Inspect the Hinge:
 

• Carefully examine the hinge area for any visible obstructions or damage. Look for any loose screws or debris that might be causing the hinge to not close properly.

Exercise Caution:
 

• If the hinge appears to be stuck, it’s important not to force it, as this could cause further damage.
  
  
  Kindly share the image of the laptop in a private message for further assistance.
  
  To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support