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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: laptop case is warped
Create an account on the HP Community to personalize your profile and ask a question
06-29-2020 11:03 AM
Does anyone else have these problems?
Bottom case is coming off and is severely warped.
Spacebar has failed - only will work when tapped in just the right way.
Touchpad requires way too much pressure to work.
If it wasn't for the touchscreen my laptop would would be a doorstop.
Solved! Go to Solution.
Accepted Solutions
06-29-2020 11:21 AM
The underlying cause is likely one of two things:
- A bloated / swollen battery - if this is the case, the battery must be removed to relieve pressure
- A failing / failed hinge mechanism
It is likely the first of the two - fat battery
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your device
NEXT
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
NOTES
- The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
-----------------------------------------------------------------------------------
Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
or
Region - USA / Canada
Contact Official HP® Support | HP® Customer Support - USA
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Warranty Check
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
=========================================================================
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the assist.
Answered? Click "Accept as Solution" to help others find it.
06-29-2020 11:21 AM
The underlying cause is likely one of two things:
- A bloated / swollen battery - if this is the case, the battery must be removed to relieve pressure
- A failing / failed hinge mechanism
It is likely the first of the two - fat battery
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your device
NEXT
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
NOTES
- The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
-----------------------------------------------------------------------------------
Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
or
Region - USA / Canada
Contact Official HP® Support | HP® Customer Support - USA
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Warranty Check
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
=========================================================================
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the assist.
Answered? Click "Accept as Solution" to help others find it.
Didn't find what you were looking for? Ask the community