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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- laptop case is warped

Create an account on the HP Community to personalize your profile and ask a question
06-29-2020 11:03 AM
Does anyone else have these problems?
Bottom case is coming off and is severely warped.
Spacebar has failed - only will work when tapped in just the right way.
Touchpad requires way too much pressure to work.
If it wasn't for the touchscreen my laptop would would be a doorstop.
Solved! Go to Solution.
Accepted Solutions
06-29-2020 11:21 AM
The underlying cause is likely one of two things:
- A bloated / swollen battery - if this is the case, the battery must be removed to relieve pressure
- A failing / failed hinge mechanism
It is likely the first of the two - fat battery
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your device
NEXT
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
NOTES
- The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
-----------------------------------------------------------------------------------
Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
or
Region - USA / Canada
Contact Official HP® Support | HP® Customer Support - USA
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Warranty Check
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
=========================================================================
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the assist.
Answered? Click "Accept as Solution" to help others find it.
06-29-2020 11:21 AM
The underlying cause is likely one of two things:
- A bloated / swollen battery - if this is the case, the battery must be removed to relieve pressure
- A failing / failed hinge mechanism
It is likely the first of the two - fat battery
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your device
NEXT
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
NOTES
- The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
-----------------------------------------------------------------------------------
Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
or
Region - USA / Canada
Contact Official HP® Support | HP® Customer Support - USA
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Warranty Check
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
=========================================================================
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the assist.
Answered? Click "Accept as Solution" to help others find it.