laptop keyboard replacement needed. what is the keyboard mark? laptop HP Envy 17-ch1011nm

[Coebgd]

laptop keyboard replacement needed. what is the keyboard tag or mark? laptop HP Envy 17-ch1011nm

[Hawks_Eye]

Hi @Coebgd 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for stopping by! 😊 For your HP Envy 17-ch1011nm, the keyboard is typically part of the top cover assembly, and we identify it using a spare part number based on features like backlighting and graphics configuration.

Here are the most relevant part numbers:

🎯 Keyboard Part Numbers for HP Envy 17-ch1011nm

To confirm which one fits your laptop:

• Check whether your system uses UMA (integrated) or discrete graphics
• Look at your current keyboard to see if it has backlighting or privacy features (like a camera shutter)

You can find these parts on HP’s PartSurfer or through authorized resellers. If you’d like help identifying your graphics type or locating a seller, I’m happy to assist! 💪

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[Coebgd]

This is the specification of my Laptop by Product ID:

Also, I have backlighting and privacy features (like a camera shutter) 

Another feature on my keyboard is: Serbian keyboard (letters) 

Based on all the information I am sending you, can you help me with the Keyboard Part Numbers, which keyboard should I buy to replace it in the service? TNX 

Hardware

• Product Name: HP ENVY Laptop 17-ch1011nm
• Microprocessor: Intel® Core™ i5-1155G7 (up to 4.5 GHz with Intel® Turbo Boost Technology, 8 MB L3 cache, 4 cores, 8 threads)
• Chipset: Intel® Integrated SoC
• Memory: 16 GB DDR4-3200 MHz RAM (2 x 8 GB)
• Video Graphics: NVIDIA® GeForce® MX450 (2 GB GDDR6 dedicated)
• Hard Drive: 512 GB PCIe® NVMe™ M.2 SSD
• Optical Drive: Not included
• Display: 17.3-inch diagonal, 4K UHD (3840 x 2160), IPS edge-to-edge glass, Corning® Gorilla® Glass NBT™, 400 nits, 100% Adobe RGB
• Wireless Connectivity: Realtek Wi-Fi 6 (2x2) and Bluetooth® 5.2 combo (Supporting Gigabit data rate)
• Expansion Slots: 1 multi-format SD media card reader
• External Ports:
• 1 Thunderbolt™ 4 with USB4™ Type-C® 40Gbps (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge)
• 1 SuperSpeed USB Type-A 10Gbps (HP Sleep and Charge)
• 2 SuperSpeed USB Type-A 10Gbps
• 1 HDMI 2.0b
• 1 AC smart pin
• 1 headphone/microphone combo
• Dimensions (W x D x H): 39.9 x 25.9 x 1.99 cm
• Weight: 2.54 kg
• Power Supply Type: 90 W Smart AC power adapter
• Battery Type: 4-cell, 55 Wh Li-ion polymer
• Battery Life (Mixed Usage): Up to 9 hours and 15 minutes
• Video Playback Battery Life: Up to 10 hours and 45 minutes
• Webcam: HP Wide Vision 720p HD camera with camera shutter and integrated dual array digital microphones
• Audio: Audio by Bang & Olufsen; Dual speakers; HP Audio Boost

Software

• Operating System: Windows 11 Pro
• HP Apps: HP Audio Switch, HP Support Assistant, HP Connection Optimizer, HP Command Center, HP QuickDrop, OMEN Gaming Hub, HP Display Control, HP Palette, HP Enhanced Lighting
• Software Included: McAfee LiveSafe™, 1-month Adobe free trial offer
• Pre-installed Software: ExpressVPN (30-day free trial), LastPass Premium (30-day free trial)
• Software - Productivity & Finance: 1 month trial for new Microsoft 365 customers

[Hawks_Eye]

@Coebgd 

Thanks for sharing all those details—it really helps narrow things down! 

Since your laptop is the HP ENVY 17-ch1011nm and you're using a Serbian layout with backlighting and privacy features, the replacement keyboard needs to match those specs exactly to ensure full compatibility.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye