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‎09-01-2024 12:17 PM - last edited on ‎09-02-2024 12:59 PM by Retired

HP Recommended

im having the same issue with the same laptop. my uncle noticed i had 4gb of ram on my laptop and he was surprised. my laptop was operating really slow so he offered to upgrade my ram to the max compatible 32gb (3200) and upgrade my nvme ssd from a gen 3 250gb - to a gen 4 1tb. when he open the casing in the back, we saw 2 sticks in there and assumed maybe they were 2gb each. but when we pulled one out, it said 4gb, confused we pulled out the other one and that just had the replace with HP spare sticker showing the replacement part number. however when we plugged it back in and turned on the laptop, task manager only showed 4gb of ram and only 1 slot used out of 2. CPU Z however showed both sticks totalling 8gb ram. my uncle proceeded to install all the new hardware into my laptop and installed win 11 on my new ssd. after booting it up, we checked system about as well as task manager and it still only showed one slot occupied while the other as empty and total ram at 16gb. checked CPU Z again and it shows 32gb. the type of ram i purchased was

TEAMGROUP ELITE DDR4 3200mhz 32GB(2x16GB) RAM - SN: [Personal Information Removed] and  SN: [Personal Information Removed]. what are my possible fixes to this

 

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1 REPLY 1

‎09-01-2024 03:46 PM - edited ‎09-01-2024 04:04 PM

HP Recommended

Ah.

You really should not have hijacked a thread. That is not nice forum behavior.

I will move it to its own spot.  Done!

 

I will ask the on-duty Moderator to change the title. That may not happen until tomorrow.

 

So you did not install guaranteed compatible memory modules in an identical pair.

 

That would likely result in the issue you are having even though it should have worked. The CAS is 22, but the configuration is 1Rx8.

Results like yours are why I  only use mainstream brand memory that is guaranteed by the manufacturer to work in a specific laptop or PC.

 

Guaranteed compatible memory for your desired 32GB upgrade.

 

https://www.crucial.com/compatible-upgrade-for/hp-compaq/pavilion-15-ec1024ax

 

https://www.kingston.com/en/memory/search/model/102279/hp-hpe-pavilion-gaming-15-ec1xxx-series

 

 

 


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