cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
87
Flag Post

left hinge is not working properly

HP Recommended
HP ENVY x360

The left hinge on the laptop (HP Envy x360) that we bought our daughter for Christmas 2017 (1 yr 6mos old) suddenly it's acting up.  It doesn't look broken but she said one day she opened it and it started making clicking sound and noticed the left bottom of the screen was "un-sticking" as she was trying to close laptop.  I also noticed that the gap that is in between the monitor and the bottom portion of the laptop is more narrower on the left side than it is on the right side.   She currently has to open it and close carefully to prevent that from happening.  She's not able to use it as a tablet as she's afraid left hinge will become undone and laptop will separate.  She's needs to be able to use this as a tablet as she's into graphic design/animation and drawing is something needed for these fields.  She has taken good care of the laptop, most of the time she has it seating on her desk, and if she carries it to school she puts it in a padded laptop sleeve.  After researching on this community I see that left hinges breaking on very similar HP products is a common issue.  I would appreciate if someone from HP would contact me to offer a solution. 

Tags (1)
1 REPLY 1
Highlighted
Retired
Retired
1,239 1,239 64 111
Message 2 of 2
Flag Post
HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation