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GR545 Student
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left hinge is not working properly

HP ENVY x360

The left hinge on the laptop (HP Envy x360) that we bought our daughter for Christmas 2017 (1 yr 6mos old) suddenly it's acting up.  It doesn't look broken but she said one day she opened it and it started making clicking sound and noticed the left bottom of the screen was "un-sticking" as she was trying to close laptop.  I also noticed that the gap that is in between the monitor and the bottom portion of the laptop is more narrower on the left side than it is on the right side.   She currently has to open it and close carefully to prevent that from happening.  She's not able to use it as a tablet as she's afraid left hinge will become undone and laptop will separate.  She's needs to be able to use this as a tablet as she's into graphic design/animation and drawing is something needed for these fields.  She has taken good care of the laptop, most of the time she has it seating on her desk, and if she carries it to school she puts it in a padded laptop sleeve.  After researching on this community I see that left hinges breaking on very similar HP products is a common issue.  I would appreciate if someone from HP would contact me to offer a solution. 

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left hinge is not working properly

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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