left hinge on envy 360 14 inch

[rh125]

i have purchased a hp envy 2in1 laptop 14 inch and i opened it over the weekend and the left hinge is not flat it it crooked (the right corner of the left hinge goes inwards). i know now that hp 360 laptops have a common fault with the hinge and the idea of the laptop screen coming off when im doing university work is making me extremely anxious. i have exams soon and cant afford to buy a new laptop or wait a long time for this to be fixed . im not sure what to do , if i should return the laptop or if something else can be done . can  someone please advice as my anxiety is through the roof as this laptop was expensive and my learning difficulties mean i have to start revising for my exams immediately. also now I'm terrified to use the 360 feature believing if i turn it into tablet mode it may make the hinge worse 

The laptop works fine and the hinge is not making any sounds. But i cant afford to have any issues in the future due to this hardware error and the anxiety i get from the idea that the hinge can break or come off at any time is making it very hard to revise and im really struggling to cope with the stress of this laptops issue alongside my exams . Can someone please guide me on what I should ideally do next. I am New to the forum, appreciate any support.

[Hawks_Eye]

Hi @rh125 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I’m so sorry to hear about the anxiety and stress this laptop issue is causing, especially when you're already managing so much with your exams and learning challenges. 

It’s completely understandable to feel overwhelmed, given how essential this device is for your studies. 

You deserve peace of mind so you can focus on what truly matters—your learning and preparation.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye