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‎11-04-2018 06:13 PM

HP Recommended
Product: Pavilion g series laptop
Operating System: Microsoft Windows 7 (64-bit)

Having problem locating and installing driver update for HP Pavilion g series laptop.  spent over an hour looking on HP Assistant page and no results.  goes in circles asking same questions, over and over with no  results.  Not user friendly!

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2018 06:26 PM - edited ‎11-04-2018 06:27 PM

HP Recommended

Hi:

 

What is the product number of your g6?

 

The product number can be found on the same label as the serial number, or use this guide for how to find that info...

 

https://support.hp.com/us-en/document/c00033108

 

Once I have that info, I will post the link to the support page for your notebook.

 

View solution in original post

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4 REPLIES 4

‎11-04-2018 06:26 PM - edited ‎11-04-2018 06:27 PM

HP Recommended

Hi:

 

What is the product number of your g6?

 

The product number can be found on the same label as the serial number, or use this guide for how to find that info...

 

https://support.hp.com/us-en/document/c00033108

 

Once I have that info, I will post the link to the support page for your notebook.

 

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‎11-07-2018 01:15 AM

HP Recommended

Hello and thank you for your reply to my request for help.  The Product # is: QC400AV.   Thanks, Keewoo

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‎11-07-2018 01:34 AM

HP Recommended

when will I get notice to fix my problem??  I clicked wrong button, my problem is not fixed yet.  I sent the product # as requested.  thanks again for any help in this matter.  

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‎11-07-2018 06:54 AM

HP Recommended

You're very welcome.

 

The world consists of 24 time zones.  You replied at 02:15 in my time zone.

 

I was sound asleep (as most people are that time).

 

You have a HP PAVILION G6T-1C00 CTO NOTEBOOK PC.

 

Below is the link to the support page for that model...

 

https://support.hp.com/us-en/product/HP-Pavilion-g6-1c00-Notebook-PC-series/5145708/model/5165738

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